This website is operated by Urban Direct Logistics LLC. Throughout the site, the terms “we”, “us” and “our” refer to Urban Direct Logistics LLC. Urban Direct Logistics LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


All shipments are subject to Urban Direct’s Terms and Conditions in effect on the date of shipment.

At time of pickup, the shipper is responsible for providing accurate and complete shipment information for all packages on an approved shipping document or in an approved manner.  

The term “package” means an item designated by the shipper in the shipping book or manifest to be treated as one shipping unit.  A “package” may consist of smaller items which have been unitized, strapped, or fastened together by the shipper but shall never the less be considered as a single item for all purposes including the determination of Urban Direct’s rates and charges, loss and damage claims, and purchasing of declared value coverage.

Urban Direct shall not be held liable for service interruption arising from situations beyond our control.  These may include, but are not limited to: improperly packaged shipments, incorrect shipping information, inability to obtain consignee signature, refusal of shipment, riots, strikes or labor disputes, natural disasters, and acts of God.

Urban Direct shall have the right, but is not required, to open and inspect all packages tendered to it for delivery.

Urban Direct reserves the right to refuse to provide service for any package, to or from any location, or to provide alternative service arrangements, when Urban Direct, in its sole discretion, deems that it is unsafe or economically or operationally impractical to provide service.

Urban Direct accepts non-bulk quantities of Table 2 hazardous materials (49 CFR 172.504), in accordance with 49 CFR parts 100-180.  Anyone intending to offer a hazardous material for shipment with Urban Direct must be in compliance with the Federal Regulations in regards to training (172.700).  The shipper is responsible for proper labeling and marking of packages in accordance with US DOT requirements.  A properly completed Hazardous Materials Shipping Sheet must accompany each shipment.  Urban Direct will not accept for delivery any hazardous materials which require a vehicle placard.    

Other than tires, items may be strapped or taped together provided they are of uniform size and each box is correctly labeled and contains the proper shipper number.

All items shipped should be free of dirt and grease with no sharp corners or objects protruding from the package.  Sharp objects must be taped.

Conduit, PVC, grounding rods, etc. should be strapped or taped together with strong tape. Proper shipping label must be taped to pipe.  Items with wired or tie-on tags will not be accepted.

All pick-up tags must be addressed back to the shipper. No drop shipments will be accepted.  Refer to our On-Call Pick-Up Service for your drop shipping needs.

Labels should be applied on top of packages.  Packages must contain only one label.  

All boxed items must be shipped in a sealed container or box with adequate packaging.

Product boxes and factory packaging may not be considered adequate packaging.  An item shipped between two sheets of cardboard is not considered adequate packaging.    

Packaging must protect all sides of the package – top, bottom and sides.

Fragile packages must be labeled accordingly.

Orientation arrows should be used but do not guarantee package orientation throughout our system.

Shippers of transmissions, gas tanks, torque converters or similar products that have not been drained are subject to immediate termination of their account. Leaking transmissions, gas tanks and torque converters will not be transported and will have to be picked up by the shipper or the consignee at the Urban Direct terminal where the package is located.

Glass bottles or items must have dividers to protect the product.


The shipper will be held responsible for damage to other packages due to poorly packed or leaking packages or otherwise caused by the shipper.

Packages may travel down a conveyor track.

Delivery Confirmation Signature Required – A shipper may request Urban Direct to obtain the signature of an adult either 18 or 21 years of age or older. An additional charge, set forth in the Urban Direct Rates applicable to the shipment in effect at the time of shipping, will be assessed. Urban Direct, in its sole discretion, will determine if delivery can be completed when such a request is made, and may request photo identification, before completing delivery.

It is the responsibility of the shipper to ensure that a shipment tendered to Urban Direct does not violate any federal, state, provincial, or local laws or regulations applicable to the shipment. No service shall be rendered by Spee Dee Delivery in the transportation of any shipment that is prohibited by law or regulation of any federal, state, provincial, or local government in the origin or destination country.

Urban Direct reserves the right to refuse to provide service, among other reasons, for any package which by reason of the dangerous or other character of its contents may, in the sole judgment of Urban Direct, soil, taint, or otherwise damage other packages or Urban Direct’s equipment, or which is improperly or insecurely packed or wrapped.

Shipper is responsible for meeting all of the requirements for proper packaging, marking and labeling of hazardous materials as set forth in 49 C.F.R. parts 100-180.  Urban Direct reserves the right to charge, and the shipper agrees to pay, for all costs resulting from improperly packed hazardous materials, or the cost of disposal if the shipper refuses to accept a returned item. The shipper agrees to indemnify, defend, and hold harmless Urban Direct, its officers, directors, employees, agents, and their successors and assigns, from all claims, demands, expenses, liabilities, causes of action, enforcement procedures, and suits of any kind or nature brought by a governmental agency or any other person or entity arising from or relating to the transportation of a Hazardous Materials package, or from the shipper’s non-compliance with governmental laws or regulations applicable to the transportation of Hazardous Materials.  Under no circumstances shall Urban Direct be liable for special, incidental, or consequential damages arising from the transportation of a Hazardous Materials shipment.

Urban Direct will only accept alcohol shipments from licensed shippers.  Alcohol shipments to residences must contain an AOD tag and the statement “Adult Signature Required Upon Delivery” in large and conspicuous letters.  Adult means a person 21 years of age or older.  Shippers are solely responsible for following all applicable laws and regulations, which may vary according to each state.

Urban Direct will only accept tobacco products from an account shipper that is a licensed distributor/dealer shipping to another licensed distributor/dealer.  The shipper is solely responsible to be in compliance with all regulations, which may vary according to state.

The safe and proper shipping of firearms is the sole responsibility of the shipper. Urban Direct’s assistance in proper shipping is limited to directing shippers to the appropriate law enforcement agency for training. The shipping of Firearms is limited to regular shippers who are properly licensed and have advised Urban Direct in writing of their intent to ship firearms.

Packages containing a firearm require the use of an Acknowledgement Of Delivery, (AOD) Tag and the statement “Adult Signature Required Upon Delivery” in large and conspicuous letters.  Adult means a person 21 years of age or older.


Urban Direct will attempt to deliver any package as addressed by the shipper.  If the package has an incorrect or incomplete address, Urban Direct will make reasonable efforts to secure the correct address.  Examples of bad addresses include but are not limited to: PO Boxes, Rural Route Box numbers if 911 addresses exist, missing suite or apartment numbers, old addresses, and missing or incorrect zip codes.  If correct address is secured, Urban Direct will attempt delivery and the shipper will be provided the correct address to update their records.  An additional charge will be assessed for an address correction.

Fee will be applied to shipments that are inaccurately documented and corrected by Urban Direct – incorrect package weights, oversize package is not recorded as an oversize, etc. Fee will be in addition to the actual shipment charges.


All claims must be handled through Urban Direct’s Claims Department, not its Accounts Receivable Department.  Claimants may not deduct amounts of pending claims from charges owed Urban Direct.  The shipper waives any and all rights, including statutory and common law rights, pertaining to applying claim amounts against charges owed to Urban Direct.

Urban Direct works with the shipper only, not the consignee, when processing a claim.

The shipper is responsible for filing any loss or damage claim with Urban Direct.

Merchandise must be in original shipping container with original packing.

Damaged merchandise must be available for pick up by Urban Direct or the claim may be denied.

A Urban Direct representative will inspect the damaged package to determine if Urban Direct will pay a claim.

Shippers that manufacture their own products or sell recycled or used products need to subtract their percentage of profit and list only their cost on the claim form. Also attach a copy of their customer invoice.

Claims for loss and damage must be filed within 3 months after the delivery of the property, except that claims for failure to make delivery must be filed within 3 months after a reasonable time for delivery has lapsed.  Any suit for loss, damage, injury or delay shall be instituted against Urban Direct by shipper no later than two years and one day from the date when written notice is given by Urban Direct to the shipper that Urban Direct has disallowed the claim or any part or parts of the claim specified in the notice.

Where claims are not filed or suits are not instituted thereon in accordance with the foregoing terms, Urban Direct shall have no liability and such claims will not be paid by Urban Direct.


Urban Direct’s maximum liability for loss and damage is $100.00 per package unless shipper elects to purchase declared value coverage as set forth in Section 4.020 below.  Urban Direct will pay the shipper’s replacement cost (not the retail or wholesale cost charged by the shipper).

To request declared value coverage for a package with a value over $100, the shipper must enter the amount of declared value coverage. The cost of the declared value coverage is charged for each $100 in coverage.  This charge is in addition to any other applicable charge.

Shipper will be required to furnish proof for any claim for loss or damage. In no event shall Urban Direct’s liability exceed the shipper’s replacement cost.

Declared value coverage is available for loss, but not for damage, for the following items:

  • un-boxed items, e.g. tires, pails, bags, etc.
  • items that are taped or banded to another package
  • items with loose caps
  • paint stain and similar materials shipped with cans without at least four clips per can to hold the lid on
  • cultured marble products such as sinks or vanity tops
  • porcelain or china such as sinks, toilet bowls, or similar products
  • auto glass
  • recycled items
  • automobile parts shipped in wrap and tie form fitting cardboard
  • automotive type batteries that are not shipped in a box with protection on all sides and bottom
  • perishable items, including animals or insects or other products affected by heat or cold or time
  • glass shipments (any glassware, tile, or glass bottles)
  • bagged shipments
  • light bulbs or tanning bulbs
  • float glass and sheet glass
  • any item picked up with a Pick-Up Tag

Claims will not be paid on concealed damage (damage not notated on delivery receipt).

Loss claims will not be paid for packages left at residences. Shippers who require a signature at a residence must adhere an A.O.D. (Acknowledgement of Delivery) tag to package.

Packages can be traced 12 months previous to the current date.

Urban Direct will accept unboxed items for delivery, but will not pay damage claims on such items; i.e. tires, pails, bags etc.

Urban Direct will not accept for delivery cash, coins, stocks, bonds or equivalent. Claims will not be paid on these items.

Claims will not be paid on items that fall out of packages.

Flowers shipped with water must be appropriately sealed. Claims will not be paid on wet pack shipping. Damages incurred by leaking shipments will be the responsibility of the original shipper.

Urban Direct will not be responsible for lost items that are taped or banded to another item.

Urban Direct will not be responsible for items with loose caps or faulty packaging.  

All paint, stain and similar cans of any size must have a minimum of 4 clips per can to hold the lid on. Claims will not be paid if clips are not used.  Pails can be shipped unboxed with label placed on top but damage claims will not be paid.

For glass shipments (any glassware, tile, glass bottles); damage claims will only be paid if more than 50% of a package’s contents are damaged.

Claims will not be paid on light bulbs or tanning bulbs unless more than 50% of the bulbs are broken.

Claims will not be paid on cultured marble products such as sinks or vanity tops.

Claims will not be paid on porcelain or china such as sinks, toilet bowls or similar products.

Float glass and sheet glass must be enclosed in a wood frame for shipping or damage claims will not be paid. Claims will not be paid unless more than 50% of the product is broken.

Claims will not be paid on auto glass.

Claims will not be paid on used or recycled items.

Claims will not be paid on automobile parts shipped in wrap and tie form fitting cardboard.

Claims will not be paid on automotive type batteries that are not shipped in a box with protection on all sides and bottom.

Claims will not be paid on perishable items including animals or insects; i.e. anything affected by heat or cold or time.

Claims will not be paid on any item frozen in transit.

Claims will not be paid on packages handled by another delivery company.

Urban Direct shall not be liable in any way for any indirect, special, incidental, exemplary, consequential, or punitive damages, or damages for loss of profits, use or opportunity, whether or not such damages were foreseen or unforeseen, and whether or not Urban Direct was advised of the possibility of such damages.


Certain content, products and services available via our Service may include materials from third-parties (including, but not limited to, Facebook and Tiktok).

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


You agree to indemnify, defend and hold harmless Urban Direct and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.